2023 Renewal Sales Specialist Intern (Apr 2023)

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The challenge

Do you have a passion for technology, thrive on building relationships and are results driven? Have you ever thought about a career in Sales? If not, you definitely should!

At Adobe, we want to create the next generation of sales professionals, and that starts with you!

In this role, you’ll be responsible for qualifying the status of existing customers, through research and conversations with Customer Success Managers, Sales Executives, Sales Operations and Consultants. From this you will indicate the customers propensity to renew as well as highlight growth potential via upsell and cross-sell. This includes review of internal systems to collate insight on product usage, white space analysis, save plan assessments, customer check-ins and more. To succeed on our team, you will need to be creative, driven and communicate effectively and efficiently.

What you'll do

• Support the Solution Account Managers and Renewal Sales Specialists to secure the renewal of the contracts of our Digital Experience customers install base in coordination with the rest of the Adobe Sales Team.
• Research customer contracts and purchase history in Adobe's various CRM systems in order to support the Sales lead in building timely and accurate forecasting around both retention and growth.
• Identify insights for expansion opportunities to generate additional revenue (upsell & cross-sell), communicating opportunities to closure and/or ensuring that the appropriate account management resources are engaged to enhance the opportunity.
• Assist in the handling of a pipeline of opportunities, and capture the required insights to support Adobe’s ability to consistently forecast and deliver above-expectation results.
• Work in multiple CRM's, creating sales orders to support revenue growth
• Collaborate and communicate internally between teams, using appropriate guided methods to facilitate the renewal qualification to drive towards a successful renewals.
• Support evolving sales processes with administrative tasks aimed at improving renewal and account management efficiency
• Conduct oneself in a highly professional and ethical manner, adopting behaviors that enhance the reputation of the company. Act with integrity.

What you need to succeed

• Graduate by the end of 2023
• Australian citizen or permanent resident or a New Zealand citizen based in Sydney
• Ability to work a minimum of 3 days per week for 6 months (April to Oct 2023)
• A background in customer service-driven roles is desirable
• Ability to work independently
• Excellent interpersonal skills with the ability to communicate well with your peers and senior stakeholders
• Highly motivated and professional, articulate, confident and results-oriented
• Strong numeracy skills, including intermediate or better familiarity with Microsoft Excel
• Must have high ethics, integrity, and humility with a desire to operate as part of a team

Get to know us a little more

Simply put, we're a NASDAQ-listed leader in digital marketing and media software, we help individuals and enterprise customers to make, manage, measure, monetise content to achieve their business goals.