Digital Strategy Analyst (Public Sector) Intern (Apr 2024)

Our company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The challenge

The Digital Strategy Group (DSG) works with C-level leadership at Adobe’s Enterprise customers to craft strategies for customer-experience transformation and digital innovation. Our engagements employ Adobe’s digital benchmarking capabilities, industry trends, customer-journey mapping, organizational assessments, high-level architecture assessments and other techniques to deliver high-impact recommendations. We also bring a deep industry perspective to the organization, delivering vision, published thought leadership, and aligning the ecosystem on an overall industry go-to-market strategy.

The Digital Strategy Analyst Intern will take part in strategy engagements (typically 2 to 6 weeks each) for senior customers. For each engagement, you will be part of a high performing team to develop insights and recommendations through data analysis, market and ethnographic research, design thinking, customer interviews, financial impact modelling and other techniques. Delivering transformational plans and strategies to give our biggest customers hyper growth in their customer experiences and commercial performance.

You will also have opportunities to work with Adobe consultants to develop your recommendations into live, compelling presentations and demos.

This role offers rich opportunities to develop as a customer leader and business leader! You will learn the Cloud business and develop your network as you collaborate with people across Adobe, including from Sales, Marketing, Product, and Professional Services. 

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world by numerous “best places to work” awards. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to build your career, Adobe’s the place for you. Every day, we get to work with some of the most creative, analytical, authentic and inspiring people in the world.

What you’ll do 

As a Digital Strategy Analyst Intern, you will take part in multiple strategy engagements (typically 2 to 6 weeks each) for senior customers. For each engagement, you will be part of a robust team that is passionate about developing insights and recommendations! We seek candidates who can contribute in one or more of the following areas:

• Experience design — run ethnographic interviews and journey diagnostics to understand customers’ unmet needs. Build brand-new web and mobile app experiences that delight our customers’ customers and improve performance. Use Adobe XD in hands on workshops to rapidly prototype and test new designs.
• Analytics and benchmarking — use Adobe’s unparalleled analytics dataset to show customers how their digital business compares within industry. Reveal insights from their own reports and the corresponding actions to optimize performance and customer experience.
• Economic impact analysis — assess how improvements to customer journey and business capabilities will grow revenues, reduce costs, and generate business value. Size potential opportunities to prioritize short- & long-term recommendations. Help customers write business cases to quantify value and rationalize technology investments.
• Experience architecture — assess customers’ technology landscape and data strategy to understand current implementation and usage. Recommend new solutions, integrations, and use cases to enable improved customer experiences.

You will also contribute industry leadership in the following ways:

• Industry perspective – collaborate to define Adobe’s perspective on impactful industry experiences by working with deep subject matter specialists. Apply that perspective by authoring thought leadership assets to drive demand generation, field enablement, etc. Be the voice of the industry within Adobe to inform product strategy.

What you need to succeed

• Graduate by the end of 2024
• Australian citizen or permanent resident or a New Zealand citizen based in Sydney
• Ability to work 3 days per week for 6 months (April to Oct 2024)
• Pursuit of an undergraduate degree
• Outstanding record of academic achievement
• Demonstrated passion for digital experiences and/or cloud technology
• Exceptional analytical and quantitative problem-solving skills, including conducting research, analyzing data, developing hypotheses, and synthesizing recommendations
• Good interpersonal skills with ability to work effectively with people at all levels
• Ability to communicate complex ideas effectively verbally and in writing
• Ability to work multi-functionally in a team environment
• High degree of intellectual curiosity and ability to absorb concepts quickly
• High level of energy, personal drive and positivity