Power Markets Analyst, Customer Success – APAC (Nov 2024)

Aurora’s Software Solutions team is building the global investment analytics platform for the energy transition. Widely adopted by leading energy companies and investors, the platform changes the way that energy market analytics is performed and delivered. In order to develop this platform in lockstep with what users need, and enable users to meet their complex requirements through our software products, Aurora is developing a global Customer Success team that sits at the critical interface between the software development teams and the end users.

We are seeking a driven and ambitious Analyst to join the Customer Success team in Sydney and support software accounts within the APAC region. The successful candidate will combine astute analytical ability with excellent communication skills and a passion to work with energy sector clients to integrate Aurora’s software products into their decision-making processes. They will be confident in topics concerning power markets and the energy transition and desire to work in a creative, intellectually stimulating, and supportive environment, where they will play a driving role in one of Aurora’s key strategic priorities.

Key Responsibilities

• Support leading developers, utilities and funds to integrate Aurora’s software products into their decision-making processes
• Guide customers as they use the Aurora software suite to conduct asset valuations and construct long-term power market scenarios to inform their market view, leveraging your power markets expertise and understanding of Aurora’s modelling
• Troubleshoot wide-ranging client requests and help clients interpret complex results, using your power markets knowledge and data analysis skills
• Onboard new accounts and develop deep knowledge about their use cases for our products, leveraging technical expertise across Aurora’s software suite and relevant power markets knowledge
• Represent the client’s voice internally, conveying feedback to the product teams in order to refine product roadmaps
• Monitor usage data of software accounts in the region in order to proactively anticipate and resolve issues
• Actively contribute to knowledge building within the team

What we are looking for

Required attributes:

• We will consider candidates who have at least 1 year of professional exposure in an analytical, client-facing role with B2B experience
• Deep interest in the energy transition and SaaS products
• Self-starter with creative problem-solving approach and ability to rapidly assimilate new knowledge
• Passion for working with clients across the energy sector
• Excellent communication skills, able to communicate and collaborate with both technically and non-technically minded parties on a range of complex topics
• Able to analyse, interpret and derive insights from complex quantitative data and information
• Logical and process-driven individual with an eye for detail

Desirable attributes:

• Consulting experience
• Energy sector experience
• Well-versed in SaaS products/processes

What we offer

• HCF Private health insurance
• 25 days annual lease
• Novated car leasing
• Paid parental leave
• Specsavers corporate eyecare package
• Direct engagement with clients through Aurora conferences, workshops and webinars
• Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry.
• Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects

The Company is committed to the principle that no employee or job applicant shall receive unfavorable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.

About Aurora Energy Research

From its academic roots, Aurora Energy Research is a thriving, rapidly growing company, currently serving over 600 of the world’s most influential energy sector participants, including utilities, investors, and governments. 

While we constantly strive to reach new markets and diversify our product portfolio, we are already active across the globe in Asia-Pacific, Latin America, Europe, and North America, working with leading organisations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software. 

We are a diverse team of experts with vast energy, financial, and consulting backgrounds, covering power, hydrogen, carbon, and fossil commodities. With this, we provide data-driven intelligence to fuel strategic decisions in the global energy transformation