Sales Support Specialist

About General Electric (GE)

GE has pioneered technologies that have spurred world-transforming changes and improved the lives of billions. GE has long been a leader in Power, Renewable Energy, Aviation, and Healthcare. Today, GE also leads in delivering solutions across Additive Manufacturing, materials science, and data analytics.

Your role

This role is responsible for engaging with customers via phone calls on a daily basis to generate leads, qualify prospects, and eventually close sales.  As such this role is an important member of a close-working, collaborative team.

The Sales Support Specialist is responsible for generating additional revenue and sales leads via outbound sales calls, utilising GE IB data. This role will also support the Regional Segment Leader to ensure optimal inventory levels are maintained as customer demand increases. 

Essential Responsibilities (include but not limited to):

• Achievement of position sales targets and other KPIs.
• Maintain a high level of customer satisfaction through consistent high-quality interactions.
• Respond to all telephone, email, and online customer inquiries regarding PCS Consumables. Liaise with the GE1 Call Centre so they understand when to transfer through customer inquiries.
• Maintain a deep understanding of PCS Consumables in order to be able to provide the necessary level of customer technical support.  Escalate technical inquiries as needed to the Clinical Specialist for PCS Consumables.
• Research accounts, identify key players, and utilise GE IB data to develop a call cycle plan based on PCS Consumables business plan priorities.  Maintain and expand the database of prospects.
• Proactively contact GE customers to assess PCS Consumables needs and secure a PO where feasible.  Participate in the Order Processing process.
• Source new sales opportunities by probing customers to deeply understand their needs and requirements.
• Perform effective online demos to prospects.
• Route qualified opportunities to the appropriate Account Manager for further development and closure.
• Track all customer interactions in SFDC – ensure all customer contact information is accurate.
• Participate in PCS Consumables demand planning and inventory management - work with the PCS Consumables Fulfilment Leader and Inventory Planner weekly bases to assess and manage PCS Consumables inventory levels and minimize backorders in order to serve our customers with minimum lead times. 
• Work with the direct sales team and Segment Leader to review changing customer demand as the business grows.  Ensure forecasts are incorporated in to demand planning process.

Training & development

GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development. Here are some of the programs GE offer:

• Early career internships & rotational Leadership Programs
• BrilliantYOU Digital Learning Portal
• Nomination-based executive training
• Manufacturing skills training
• Professional networking
• Read more.

Benefits

GE employees rise to the challenge of building a world that works. In order to meet this mission, GE provides varied, competitive benefits to help support its workforce including:

1. Healthy well-being programs
2. Flexible work arrangements
3. Performance-based increases
4. Read more.

Work life balance

A healthy, balanced lifestyle can mean different things to different people. GE created programs that support the way you live and work today. One of the programs they offer includes flexible working arrangements and generous leave & family policies to support your work-life balance. Read more.

Culture & vibe

GE believes in the value of your unique identity, background, and experiences. They are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted and respected and that they belong. By embracing diverse teams and perspectives, GE is better equipped to build a world that works. Read more.

To know more about GE's culture, watch this video:

About you

Qualifications and Experience:

• Previous experience in a call centre or a related sales position is preferred.
• An associate’s or Bachelor's degree preferred in a related business or technical/clinical field is preferred.  
• Experience in a healthcare environment is an asset.
• Excellent communication skills both verbal and written with strong phone presence.
• Strong analytical skills and advanced excel knowledge is essential
• A clear thinker with the ability to interpret and translate complex technical data and systems.
• Possess strong analytical and problem-solving skills.

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to GE.