Customer Service Representative

About General Electric Australia

General Electric Australia is the world's Digital Industrial Company, transforming the industry with software-defined machines and solutions that are connected, responsive and predictive. Through their people, leadership development, services, technology, and scale, General Electric Australia delivers better outcomes for global customers by speaking the language of industry.

Your role

As Customer Service Representative at GE Healthcare Australia and New Zealand you will be responsible for driving a first-class order management process, for working directly with customers to answer queries and resolve issues, and for building strong relationships with internal teams. The role is full-time and will be predominantly based at their Parramatta office, with flexible remote-working options available. 

Essential Responsibilities (include but are not limited to):

• Order processing – ensure that customer orders are entered accurately and in accordance with customer requirements into the Oracle Order Management system
• Answer customer questions from across New Zealand and Australia via phone and email
• Build strong working partnerships with Sales, Supply Chain, and Warehousing/Transportation teams
• Manage credits and returns
• Work in compliance with the documented quality system and report any anomalies
• Follow up proactively with customers to keep them informed of ongoing activities
• Act with professionalism, empathy, and integrity at all times
• Be adoptive of change and be flexible and positive in an ever-changing environment

Training & development

They offer meaningful, impactful assignments that include team building, career development opportunities, and more! GE Digital graduates are General Electric Australia's primary pipeline to full-time employment opportunities as a direct hire. GE Digital graduates are hired to focus on a particular area within GE Digital based on the availability of positions, the interviewer's assessment, and the applicant's preference.  Focus areas for this opportunity will be in Grid – Software Solutions within Services and Engineering functions.

GE Digital graduate assignments, typically 10 to 12 weeks in length, are dynamic and challenging based on the business needs and the type of work required. Graduates have significant exposure to key Software and business leaders at General Electric Australia; as well as a global support network to accelerate learning and development.

Benefits

General Electric Australia employees rise to the challenge of building a world that works. In order to meet this mission, they provide varied, competitive benefits to help support their workforce.

1. Competitive wages
2. Performance-based increases
3. Impact awards
4. Medical & dental, based on region
5. Read more.

Career progression

They are a diverse and dedicated global team. Operating with the highest level of integrity and focus to fulfill the company's mission of building a world that works, they are passionate about delivering solutions to their customers and the world. Read more.

Work life balance

A healthy, balanced lifestyle can mean different things to people. They've created programs that support the way you live and work today. They have resources for:

1. Healthy well-being programs
2. Parental leave
3. Global employee assistance programs
4. Flexible work arrangements
5. Read more.

Culture & vibe

At General Electric Australia, they believe in the value of your unique identity, background, and experiences. They are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, and respected and that they belong. By embracing diverse teams and perspectives, they are better equipped to build a world that works. Read more.

About you

General Electric Australia is looking for a superstar Customer Service Representative who loves to be busy, who thrives in a fast-paced environment, and who is looking for an incredible career opportunity to work for a successful, growing, and global organization. 

Ideally, you will have held a similar role, ideally in a commercial field, and have proficient use of the MS Office Suit (speed, and accuracy!). You can multitask, have brilliant communication skills, can work under pressure and take pride in your customer care skills. The ability to work autonomously and with minimal supervision is a must.

The following will be highly regarded:

• An empathic approach to customer service
• Previous Oracle Order Management experience
• Highly motivated with the ability to work both autonomously and as part of a team. Takes initiative to make things happen, identifies what needs to be done, and does it.
• Ability to energize, develop and build rapport at all levels within the organization
• Experience in triaging critical customer issues
• A calm and analytical approach to problem-solving
• A desire to work positively as part of a team and contribute to positive team culture and a happy work environment

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly with General Electric Australia.