Technical Support Engineering Intern null

Your role

As a Technical Support Engineering Intern, under supervision, you will provide technical support to customers, partners, field engineers and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. You will perform troubleshooting and related analyses; escalate issues as appropriate or serve as the escalation point for highly complex issues.

Responsibilities

• Review issues and contact customers to understand the issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. 
• Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools. 
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.  
• Provides feedback to improve products to more senior engineers or technical advisors.
• Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.  

About you

Qualifications

• Currently pursuing a Bachelor's Degree in Computer Science, Information Technology (IT), or a related field
• Must have at least 1 semester/term remaining following the completion of the internship

Benefits

When you become an employee, you may receive the following benefits:

• Industry-leading healthcare
• Discounts on products and services
• Maternity and paternity leave
• Giving programs
• Educational resources
• Savings and investments
• Generous time away
• Opportunities to network and connect

Training & development

As an intern, you will work on real-world projects in collaboration with teams worldwide. You will be offered hands-on learning and mentorship, empowering you to work on cutting-edge technology and engage in innovative projects. You'll also have the chance to unlock your potential and thrive alongside peers and experts, collectively shaping the future of technology.

To know more about the intern experience, watch this video:

Career progression

Internships at Microsoft are the launchpad to a dynamic career trajectory. You will gain exposure to projects and cutting-edge technologies, fostering innovation and teamwork. The transformative experience paves the way for a seamless transition into Microsoft's diverse and impactful workforce, shaping the leaders of tomorrow.

Sources

The following sources were used in researching this page:

• careers.microsoft.com/v2/global/en/home.html
• youtube.com