I enjoy working on tasks that aim to add value to our customer experience and in turn, seeing how certain initiatives have improved end-users’ satisfaction.
I looked to understand customer pain points, experience with the technicians and speeds to identify opportunities for improvement or change to drive up customer satisfaction and uptake of fibre to the premises.
I’ve always had an interest in technology and ever since I changed my major to information systems, I’ve been exposed to different types of work that the field offers.
From engaging with the industry at conferences to communicating the impact of the amazing research that is being conducted at ANSTO, I have been able to take an active role in growing and developing research projects.